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The following General Conditions regulate the sale of products presented on this website by "PEÑA 1873FARMACEUTICOS C.B." with VAT E-09573189 and physical address at Villarcayo, Plaza Mayor, nº 8 (Postal Code 09550).
Pharmacy Owners: Doña Dolores Natividad PEÑA LORENZO ID 71.266.406-D, Don Iván PEÑA LORENZO ID 13.165.068-Y, and Don José-Ignacio PEÑA LORENZO ID 13.163.254-D.
Regulation governing pharmacies: http://www.msc.es/profesionales/farmacia/legislacion/leyes/home.htm
Official College of Pharmacists of the province of Burgos: https://www.cofburgos.es
As a legally established pharmacy in Spain, autonomous community of Castilla y León, we adapt our website www.farmacia-internacional.net to Royal Decree 870/2013, of November 8, regulating the distance selling to the public, through websites, of non-prescription human use medicines, more information on the website distafarma.aemps.es
The competent health authority responsible for supervising the sale of medicines over the Internet: General Directorate of Public Health. Paseo de Zorrilla, 1.. Postal Code: 47007 Valladolid. tel. 983 413 934. dgsp@jcyl.es
Users are informed that the published photos of the products, as well as changes to the product in terms of measurements and volumes that the laboratories themselves update, may not correspond to the advertised photos.
Schedule Monday to Friday 24h through the email info@farmacia-internacional.net
The sale is considered made at our registered office, and buying through this portal implies acceptance of the general conditions.
The language of the contract is Spanish.
1st PURCHASE PROCESS
The purchase process consists of several steps:
FIRST: Before starting the purchase process, you must have registered your personal data in the registration form, modifying the data if necessary.
SECOND: Once you have a login and password, you can proceed to choose your products.
THIRD: We then send you the purchase confirmation.
2nd PRICES: The prices indicated in the product lists and in the MEDICINES include VAT (taxes included). In the final summary of the purchase, the total price with taxes and shipping costs included will appear.
We inform you that we are not responsible for Customs Taxes and Fees that some countries apply to the entry of foreign shipments.
3rd GEOGRAPHICAL COVERAGE: The offered products can be purchased in Spain, the European Union, and the rest of the world. More information at Shipments and returns.
4th PAYMENT SYSTEM As a general rule, all payments must be made in euros, regardless of the payment system and the country of origin of the purchase. Below are the valid payment systems: BANK DEPOSIT OR TRANSFER, CREDIT OR DEBIT CARD, and PAYPAL.
:: Bank deposit or transfer. The payment will only be considered made, and the order notification will be received at the moment Farmacia Internacional receives confirmation of said payment.
Santander Bank:
IBAN: ES97 0049 1122 1527 1021 9282
SWIFT/BIC: BSCHESMM
Credit card. Credit card fraud is a crime, and this company will take legal action against anyone who makes a fraudulent transaction in our online store.
Credit card fraud is a crime, and this company will take legal action against anyone who makes a fraudulent transaction in our online store.
For credit card payments, the charge will be made through the virtual POS (Point of Sale) of Banco Santander.
In this way, we guarantee the total confidentiality of the banking data, which is transmitted directly.
5th COMPLAINTS:
ATTENTION RETURNS: SEE RETURNS SECTION.
Depending on the type of product, its return may not be possible for health reasons. You will not be able to exercise the right of withdrawal when the product is not returned in its original packaging and when the product is not in perfect condition.
For any claim, you can contact us through our email info@farmacia-internacional.net. You will need to provide us with your name and surname, contact phone or email, country, and the reason for the claim. We will attend to you as soon as possible.
As a CONSUMER, you can request complaint forms at our registered office or download them at http://www.consum.cat/doc/doc_62342195_2.pdf
This document is archived in our computer systems as proof of the purchasing process, and you can easily download it from the portal whenever you want.
FARMACIA INTERNACIONAL will provide personal passwords to the user who registers as such on the website. These passwords will serve to access the services provided through the website. The user must keep their passwords under their exclusive responsibility in the strictest and absolute confidentiality, assuming, therefore, the damages or consequences of any kind that may arise from the breach or disclosure of the secret. For security reasons, the password for telematic access to services linked to the Website may be modified at any time by the user. The User undertakes to notify FARMACIA INTERNACIONAL immediately of any unauthorized use of their password, as well as unauthorized access by third parties to it.
7th LIMITATION OF LIABILITY:
We do not assume responsibility for the information contained on third-party websites that can be accessed by links.
8th MINORS
Registration is not allowed for minors.
9th CHANGES IN IMAGES OF ADVERTISED PRODUCTS
At Farmacia Internacional, we strive to provide accurate and up-to-date information about all the products we offer in our online catalog. However, it is essential to note that the advertised images of products may not match the current images of the same products in cases where manufacturers or laboratories make changes to formats or images of products.
These changes in product images are the exclusive decisions of the manufacturers and are beyond our control. Therefore, Farmacia Internacional cannot be held responsible for these modifications and will not accept returns based solely on differences in product images.
We commit to providing accurate and complete descriptions of products, including information about ingredients, features, and uses. We are always available to answer any questions you may have about a specific product before making your purchase.
10th EXPIRATION OF PRODUCTS
The expiration dates of the products offered on our website are in strict compliance with the regulations and provisions established by current pharmaceutical legislation. According to these regulations, the minimum allowed expiration date for our products is 6 months from the date of purchase.
We understand that our customers may have specific preferences regarding the expiration dates of the products they purchase. Therefore, when placing an order on our online platform, we offer you the option to request longer expiration dates if you wish.
Our commitment is to do everything possible to meet your needs and preferences. If you request extended expiration dates when placing your order, we will do our best to take them into account. In case it is not possible to provide a longer expiration date for a specific product, we will inform you immediately.
This merchant undertakes not to allow any transaction that is illegal or considered by credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.
In addition, the following activities are also explicitly prohibited:
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